Frequently Asked Questions

Find quick answers to common questions about ordering, shipping, returns, and payments at WhiteCorners. If you need further help, email us at [email protected] or call +1 212 839 0080.

1. How much does shipping cost?

Standard shipping is free on all orders within the United States. We currently ship to addresses in the United States only.

2. How long will my order take to arrive?

Orders are processed within 0–2 business days (Monday–Friday), with a 5:00 PM (EST) cut-off for same-day processing. Transit takes 3–5 business days, so total delivery time is 3–7 business days. See our Shipping Policy for full details.

3. How can I track my order?

Once your order ships, you will receive an email with tracking information. You can also check your order status on our Order Tracking page using your order ID and billing email address. If you have not received tracking information within 2 business days of your order shipping, please contact us with your order number.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Returns are made by mail only, and a prepaid return shipping label is provided for eligible returns. There is no restocking fee. If a return is due to a customer ordering error or a change of mind, return shipping costs may be deducted from the refund. Full details are in our Refund & Return Policy.

5. What should I do if my item arrives damaged or defective?

Please contact us within 7 days of delivery at [email protected] with clear photos of the damage and your order number, and we will arrange a replacement or refund.

6. When will I receive my refund?

Refunds are issued to the original payment method within up to 7 business days after we receive and inspect the returned item.

7. Can I cancel my order?

Yes — you can cancel your order within 30 minutes of placing it by emailing [email protected] with your order number. Once an order has shipped, it can no longer be canceled, but eligible items may still be returned. See our Cancel Order Policy.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. Full payment is required in advance at the time of purchase; we do not offer payment plans or instalments.

9. Do you ship internationally?

No. We currently ship to addresses within the United States only.

10. How can I contact you?

You can reach us by email at [email protected], by phone at +1 212 839 0080, or by mail at WhiteCorners, 491 1st Ave, New York, NY 10016, USA. You can also send us a message through our Contact Us page.